Start with the problem
I begin by talking with users, looking at the data, and learning what the team is trying to accomplish before suggesting a solution.
User experience strategist · Charlotte, North Carolina
I'm intensely focused on designing experiences that positively impact the lives of humans.
Hello! I'm Max and I work in UX strategy. I ask questions, talk with people, and look at the data to help a team decide what may be worth building. Then I try to help make it real and learn from what works—and what does not.
I've been fortunate to do this in healthcare, financial services, and nonprofit work. I've worked at Novant Health, Vanguard, and FARM127.
How I work
I try to keep the work simple.
Understand the problem, agree on what matters, make something and see what happens.
Make a useful plan
I help turn what we learn into clear decisions, rough ideas, and next steps that people can act on.
Whether something works or doesn't, we still learn.
I use feedback and data to see what helped, what did not, and what we should change.
Selected work
A few projects
These are short summaries from healthcare, financial services, and nonprofit work. Each project was shaped by many people beyond me.
- Product Strategy
- Defining the Problem
- Testing the Idea
Proof of Concept: Mentor Network
Explored a safer way for young adults leaving foster care to ask for help and build relationships with trusted mentors.
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- Product Strategy
- Simplifying Complex Systems
- Working Across Teams
Financial Accounts Panel
Worked with a team to design one place for investors to see their accounts, understand what they owned, and take action.
View project
- Product Strategy
- Data Analysis
- Supporting Change
Patient Feedback Community
Helped create a better way for patients to share feedback and for internal teams to use it.
View project