User experience strategist · Charlotte, North Carolina
I use research, data, systems thinking, and design to find what matters, create a shared direction, and decide what is worth building next.
I've been fortunate to do this work at Novant Health and Vanguard.
Now I'm looking for the next place where I can contribute to a problem worth solving.
Selected work
Three examples of finding the underlying problem, making tradeoffs, and helping people move toward a clearer next step.
Financial services · 20+ partners
More than 20 partners were working across separate products and systems. I helped the team identify the deeper customer problem, agree on a shared direction, and choose a realistic first release.
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Healthcare · Research operations
Patient research was spread across disconnected tools and processes. I helped turn the program into a clearer system for reaching the right patients, running studies, and showing people how their feedback mattered.
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Independent concept · Foster care
A matching app looked like the obvious answer. I reframed the problem around helping trust grow safely over time, then built a small concept designed to test that idea without pretending the app could solve the larger problem.
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