User Experience Strategist | Charlotte, NC
I use research, analytics, and human-centered design to make sense of messy problems, align teams around what matters, and decide what to build next. I’ve been fortunate to do that at Novant Health and Vanguard, and I’m looking for the next problem worth solving.
These outcomes were the result of many talented people working together. I’m grateful for the coworkers and partners who shaped the work, and for the opportunity to contribute alongside them.
Financial services · Visioning & Stakeholder Alignment
More than 20 partners were working across separate products and systems. I helped the team unite on addressing the deeper customer problem, agree on a shared direction, and choose a realistic first release.
Read case study →Healthcare · Research operations
Patient research was spread across disconnected tools and processes. I helped turn the program into a clearer system for reaching the right patients, running studies, and showing people how their feedback mattered.
Read case study →Non-profit · Problem Definition & Product Market Fit
A matching app looked like the obvious answer. I reframed the problem around helping trust grow safely over time, then built a small concept designed to test that idea without pretending the app could solve the larger problem.
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